Axon Claims
Mental Health Clinic: Scaling Telehealth Nationwide
See how Axon Claims handled multi-state telehealth billing for a rapidly growing mental health clinic.
The Challenge
A mental health clinic rapidly expanded into telehealth across 5 states, but their in-house biller couldn't keep up with the varying state parity laws and modifier requirements for virtual care.
The Solution
Axon Claims took over their entire RCM process. We automated their Place of Service (POS) coding rules and credentialed their providers across all 5 states, allowing them to scale without compliance fears.
The Results
- Supported a 300% growth in patient volume seamlessly.
- Achieved 100% compliance in multi-state telehealth audits.
- Reduced average payment time from 45 days to 14 days.